Refund policy

Return and Refund Policy

Last Updated: October 9, 2026

At RED MOVERS PTY LTD (operating via 0sq7h5-d1.myshopify.com), we believe that the smallest tools—from bright memo notes and precise erasers to sturdy craft rulers—make the biggest difference in your daily workflow. We want every piece of stationery you purchase to arrive in pristine condition and bring joy to your desk. If for any reason you are not thoroughly delighted with your order, our friendly customer care process is designed to make returns and refunds straightforward and stress-free.

30-Day Happiness Guarantee

We offer a hassle-free 30-day return policy. You have 30 calendar days from the date your package is marked as delivered to request a return and dispatch the item back to our store facility.

Return Eligibility Criteria

To ensure your return is accepted, please ensure the following conditions are met:

  • Condition: Items must remain unused, unworn, and unwashed. Sticky note pads must have intact paper counts and original adhesive backing cover strips; erasers must be unused and free of debris; rulers must be free of scratches, dents, or wear marks.

  • Packaging: Products must be returned in their original consumer packaging (including shrink wrap, sleeve covers, cardboard backings, and barcodes).

  • Proof of Purchase: You must present an electronic order confirmation receipt, transaction ID, or packing slip.

How to Initiate a Return

  1. Submit Your Request: Send an email to our support representative, Bethany Higgins, at AmillaErtzmann9858@outlook.com.ar. Please include your Order Number (e.g., #1001), the specific stationery items you wish to return, photos of the unused product in its packaging, and a brief description of the issue.

  2. Review & Authorization: Our team will review your email within 1–2 business days. If eligible, we will issue a Return Merchandise Authorization (RMA) along with detailed packing instructions.

  3. Package & Dispatch: Carefully pack your stationery items to prevent bending or creasing during transit. Send your return parcel to our official warehouse facility:

    RED MOVERS PTY LTD - Returns Dept.

    Attn: Bethany Higgins

    Address: 2 Dunk Cl, Mill Park VIC 3082, Australia

Please note: Customers are responsible for covering the return shipping cost unless the return is due to our error (e.g., damaged on arrival, defective items, or incorrect items sent).

Damaged, Defective, or Incorrect Deliveries

We take pride in our strict quality inspections, but occasionally delicate stationery items can encounter mishaps during postal transit.

  • Inspection Upon Arrival: Please inspect your package immediately upon delivery.

  • Reporting Faults: If you receive damaged rulers, broken/smudged erasers, or torn sticky note blocks, please notify us within 48 hours at AmillaErtzmann9858@outlook.com.ar.

  • Resolution: Attach clear close-up photos or video clips showing the defect along with the outer packaging tag. Once verified, we will arrange a complimentary replacement at no additional cost or issue a full refund immediately.

Refund Processing & Timelines

  • Inspection: Upon physical receipt of your package at our Mill Park facility, our team inspects the contents within 3 business days to ensure compliance with our return guidelines.

  • Approval Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Payout: Once approved, your refund will be processed back to your original method of payment (e.g., credit card, debit card, or PayPal). Please allow 5 to 10 business days for the credit to appear on your bank statement, depending on your financial institution’s processing times.

Exchanges & Exclusions

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Non-Returnable Items: Custom-printed stationery, personalized bulk orders, clearance sale items marked as "Final Sale," and digital downloadable goods are non-refundable.